Privacy Policy

1. Introduction

fc777 is committed to protecting the privacy and security of its users. This Privacy Policy applies to all individuals who access or use the fc777 platform, including its website, mobile experience, and related services. By creating an account or continuing to use our services, you confirm that you have read, understood, and agreed to this policy.

This policy describes the categories of personal data we collect, the purposes for which we process it, the parties with whom we may share it, and the rights available to you as a user of our platform. We operate primarily for users in Bangladesh and process information in accordance with applicable data protection principles.

2. Information We Collect

When you register for and use the fc777 platform, we collect several categories of information to provide, maintain, and improve our services. The types of information we may collect include:

• Personal Identification Information: full name, date of birth, username, and a valid email address provided during account registration.
• Contact Details: mobile phone number (used for account verification and bKash/Nagad transaction confirmation) and city of residence (e.g., Dhaka, Chittagong, Sylhet).
• Financial Transaction Records: deposit and withdrawal amounts, payment method references (bKash, Nagad, Rocket, Upay, bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, or similar), and transaction timestamps.
• Technical and Device Data: IP address, browser type, operating system, device identifiers, and session logs collected automatically when you access the platform.
• Behavioural and Gaming Data: game history, betting patterns, session duration, preferred game categories (such as cricket betting, slots, or live casino), and in-game activity logs.

We collect only the information that is necessary for operating our services lawfully, fairly, and transparently. We do not collect sensitive data such as racial or ethnic origin, political opinions, or biometric data.

3. How We Use Your Information

The personal data we collect is used exclusively to deliver and improve the fc777 service experience. Specifically, we process your data for the following purposes:

• Account Creation and Verification: to establish your player account, confirm your identity, and comply with responsible gaming obligations (including the 21+ age verification requirement).
• Payment Processing: to facilitate deposits and withdrawals through supported Bangladeshi payment channels such as bKash, Nagad, Rocket, Upay, and bank transfers.
• Customer Support: to respond to queries, resolve disputes, investigate complaints, and communicate service-related updates or maintenance notices.
• Fraud Prevention and Security: to detect, prevent, and investigate suspicious activities, unauthorised account access, money laundering, and other illegal conduct on the platform.
• Service Personalisation: to tailor game recommendations, promotional offers, and platform features to match your demonstrated preferences and usage patterns.
• Legal and Regulatory Compliance: to fulfil any applicable legal obligations, respond to lawful authority requests, and maintain accurate records as required by applicable regulations.

4. Payment Data and Financial Information

fc777 supports a range of local Bangladeshi payment methods including bKash, Nagad, Rocket, and Upay, as well as transfers through domestic banks. When you conduct a financial transaction on our platform, we record transaction reference numbers, transaction amounts in Bangladeshi Taka (BDT), and timestamps for the purposes of account reconciliation, dispute resolution, and compliance.

We do not store full payment credentials (such as complete mobile banking PINs or full card numbers) on our servers. Payment transactions are facilitated through secure third-party payment gateways. We do not have direct access to your bKash or Nagad account credentials beyond the transaction reference provided by those services.

5. Sharing of Your Information

fc777 does not sell, rent, or trade your personal information to any third party. However, in limited and clearly defined circumstances, we may share certain data with trusted parties in order to operate our business and comply with legal obligations:

• Service Providers: third-party vendors who assist us with payment processing, fraud detection, platform analytics, email delivery, or identity verification — these providers are contractually bound to use your data solely for the services they render to fc777 and are prohibited from using it for their own commercial purposes.
• Legal Authorities: we may disclose personal data to government bodies, law enforcement, or regulatory authorities if we are legally required to do so, or if we reasonably believe that disclosure is necessary to protect the rights, property, or safety of fc777, its users, or the public.
• Business Transfers: in the event of a merger, acquisition, or sale of all or a substantial portion of our assets, your personal data may be transferred as part of that transaction. We will notify you via your registered contact details in advance of such a transfer taking effect.

We require all third parties that handle your data to maintain confidentiality and implement appropriate security measures consistent with this Privacy Policy. We do not authorise them to use your personal information for any purpose other than the specific service they provide to us.

6. Cookies and Tracking Technologies

fc777 uses cookies and similar tracking technologies to enhance your browsing experience, analyse platform usage, and provide a more relevant service. Cookies are small text files stored on your device by your browser. We use the following types of cookies: essential cookies (required for core site functionality such as session management and login persistence), analytical cookies (to understand how users interact with our platform so that we can improve its performance and layout), and preference cookies (to remember your settings such as language preferences and display options).

You may manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of the fc777 platform, including your ability to log in or access account-specific features. We do not use cookies to track your activity across third-party websites or to build advertising profiles.

7. Data Retention

fc777 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, including maintaining your active player account, processing financial transactions, and complying with our legal obligations. In practice, this means: account data is retained for the duration of your active account and for a period of up to five years after account closure; transaction records are retained for up to seven years for financial audit and compliance purposes; and technical log data (IP addresses, session logs) is typically retained for up to 12 months before being purged or anonymised.

Once the applicable retention period has expired, or once your data is no longer required for the stated purpose, we will securely delete or permanently anonymise it so that it can no longer be linked back to you personally.

8. Data Security

fc777 takes the security of your personal information seriously. We employ a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, disclosure, destruction, or alteration. These measures include SSL (Secure Socket Layer) encryption for all data transmissions between your browser and our servers, access controls limiting staff access to personal data strictly on a need-to-know basis, regular security assessments of our platform and infrastructure, and secure storage of account credentials using industry-standard hashing and encryption techniques.

While we implement strong security practices, no online platform can guarantee absolute security. You are responsible for keeping your account password confidential and for notifying us immediately if you suspect any unauthorised access to your account. Please contact our support team at once if you believe your account security has been compromised.

9. Your Privacy Rights

As a user of the fc777 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the email address provided at the bottom of this page:

• Right of Access: you may request a copy of the personal data we hold about you at any time.
• Right to Rectification: if any of your personal data held by us is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to Erasure: subject to our legal retention obligations, you may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: you may ask us to suspend the processing of your personal data in certain circumstances, for example while we investigate the accuracy of data you have disputed.
• Right to Data Portability: where technically feasible, you may request a structured, machine-readable export of the personal data you have provided to us.

We will respond to all verified privacy requests within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect your account from unauthorised data access.

10. Age Restriction

fc777 is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. During the registration process, users are required to confirm that they meet this age requirement. If we become aware that a person under the age of 21 has provided personal information and created an account on our platform, we will take immediate steps to suspend that account and delete the associated data.

Parents and guardians who believe that a minor in their care may have registered on fc777 are encouraged to contact us immediately at [email protected] so that we can investigate and take the appropriate remedial action without delay.

11. Third-Party Links

Our platform may from time to time contain references to third-party services such as payment processors or game providers. These third-party services operate under their own independent privacy policies, and fc777 accepts no responsibility for the data practices of any external service. We encourage you to review the privacy policy of any third-party service before providing them with your personal information. fc777's Privacy Policy applies solely to data collected and processed directly through the fc777 platform.

12. Changes to This Privacy Policy

fc777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or the services we offer. When we make material changes to this policy, we will update the Effective Date at the top of this document and, where appropriate, notify registered users via their registered contact details or via a prominent notice on the platform.

Your continued use of the fc777 platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you should discontinue your use of the platform and contact our support team to discuss your account options.

13. Contact and Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fc777 processes your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to responding to all privacy-related communications promptly and professionally.

You can reach our support team by email at: [email protected]. Our team operates on Bangladesh Standard Time (BST, UTC+6) and aims to respond to all enquiries within 48 hours on business days.